{"id":7071,"date":"2026-06-19T14:33:10","date_gmt":"2026-06-19T12:33:10","guid":{"rendered":"https:\/\/somayar.ma\/?page_id=7071"},"modified":"2026-06-22T12:49:12","modified_gmt":"2026-06-22T10:49:12","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/somayar.ma\/en\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de Retour et de Remboursement"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1>Politique de Retour et de Remboursement &#8211; Hytera<\/h1>\n<p data-path-to-node=\"7\"><span style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">Chez <\/span><b data-path-to-node=\"7\" data-index-in-node=\"5\" style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">Somayar<\/b><span style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">, distributeur officiel de <\/span><b data-path-to-node=\"7\" data-index-in-node=\"39\" style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">Hytera au Maroc<\/b><span style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">, nous nous engageons \u00e0 vous fournir des \u00e9quipements de radiocommunication (S\u00e9ries AP, BP, terminaux num\u00e9riques, et accessoires) de la plus haute qualit\u00e9.<\/span><\/p>\n<p data-path-to-node=\"8\">Si un produit ne r\u00e9pond pas enti\u00e8rement \u00e0 vos attentes ou pr\u00e9sente un d\u00e9faut, nous sommes l\u00e0 pour vous accompagner gr\u00e2ce \u00e0 une politique de retour simple et transparente.<\/p>\n<h2 style=\"--fontSize: 36; line-height: 2; font-size: 30px;\" data-fusion-font=\"true\">1. D\u00e9lai de R\u00e9tractation et Retours<\/h2>\n<p data-path-to-node=\"11\">Conform\u00e9ment \u00e0 la l\u00e9gislation marocaine sur la protection du consommateur, vous disposez d&rsquo;un d\u00e9lai de <b data-path-to-node=\"11\" data-index-in-node=\"103\">7 jours<\/b> (\u00e0 compter de la date de r\u00e9ception de votre commande) pour demander un retour ou un \u00e9change.<\/p>\n<p data-path-to-node=\"12\">Pour \u00eatre \u00e9ligible \u00e0 un retour, le produit doit imp\u00e9rativement remplir les conditions suivantes :<\/p>\n<ul data-path-to-node=\"13\">\n<li>\n<p data-path-to-node=\"13,0,0\">\u00catre <b data-path-to-node=\"13,0,0\" data-index-in-node=\"5\">neuf, non utilis\u00e9<\/b> et dans son \u00e9tat d&rsquo;origine.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,1,0\">\u00catre retourn\u00e9 dans son <b data-path-to-node=\"13,1,0\" data-index-in-node=\"23\">emballage d&rsquo;origine<\/b> (bo\u00eete Hytera intacte), avec tous ses accessoires, manuels, c\u00e2bles et antennes inclus.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,2,0\">\u00catre accompagn\u00e9 de la <b data-path-to-node=\"13,2,0\" data-index-in-node=\"22\">facture d&rsquo;achat<\/b> ou du bon de livraison.<\/p>\n<\/li>\n<\/ul>\n<blockquote data-path-to-node=\"14\">\n<p data-path-to-node=\"14,0\">\u26a0\ufe0f <b data-path-to-node=\"14,0\" data-index-in-node=\"3\">Note importante :<\/b> Les produits pr\u00e9sentant des signes d&rsquo;utilisation, de programmation personnalis\u00e9e ou de dommages dus \u00e0 une mauvaise manipulation ne pourront pas \u00eatre retourn\u00e9s.<\/p>\n<\/blockquote>\n<h2 style=\"--fontSize: 36; line-height: 1.3; font-size: 30px;\">2. Proc\u00e9dure de Retour<\/h2>\n<p data-path-to-node=\"17\">Pour initier un retour, veuillez suivre les \u00e9tapes suivantes :<\/p>\n<ol start=\"1\" data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Contactez notre service client :<\/b> Envoyez une demande par e-mail \u00e0 <code data-path-to-node=\"18,0,0\" data-index-in-node=\"66\">contact@somayar.ma<\/code> ou contactez-nous par t\u00e9l\u00e9phone au <code data-path-to-node=\"18,0,0\" data-index-in-node=\"148\">+212 5 37 74 99 60<\/code>.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">V\u00e9rification :<\/b> Notre \u00e9quipe technique validera votre demande de retour sous 48 heures.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,2,0\"><b data-path-to-node=\"18,2,0\" data-index-in-node=\"0\">Exp\u00e9dition :<\/b> Apr\u00e8s validation, vous pourrez retourner le produit par le transporteur de votre choix ou le d\u00e9poser directement \u00e0 notre adresse \u00e0 Rabat.<\/p>\n<\/li>\n<\/ol>\n<p data-path-to-node=\"19\"><i data-path-to-node=\"19\" data-index-in-node=\"0\">Les frais de retour sont \u00e0 la charge du client, sauf dans le cas d&rsquo;un produit d\u00e9fectueux \u00e0 la r\u00e9ception ou d&rsquo;une erreur de notre part lors de la pr\u00e9paration de la commande.<\/i><\/p>\n<h2 style=\"--fontSize: 36; line-height: 1.3; font-size: 30px;\" data-fusion-font=\"true\">3. Produits D\u00e9fectueux (Garantie Hytera)<\/h2>\n<p data-path-to-node=\"22\">En tant que distributeur officiel, tous nos \u00e9quipements Hytera b\u00e9n\u00e9ficient de la garantie constructeur. Si votre mat\u00e9riel pr\u00e9sente un d\u00e9faut de fabrication ou une panne technique d\u00e8s sa r\u00e9ception (DOA &#8211; <i data-path-to-node=\"22\" data-index-in-node=\"203\">Dead on Arrival<\/i>), veuillez nous le signaler sous <b data-path-to-node=\"22\" data-index-in-node=\"252\">48 heures<\/b>.<\/p>\n<p data-path-to-node=\"23\">Apr\u00e8s diagnostic par notre service technique, nous proc\u00e9derons \u00e0 un \u00e9change standard ou \u00e0 une r\u00e9paration rapide sans aucun frais suppl\u00e9mentaire pour vous.<\/p>\n<h2 style=\"--fontSize: 36; line-height: 1.3; font-size: 30px;\" data-fusion-font=\"true\">4. Remboursements<\/h2>\n<p data-path-to-node=\"26\">Une fois le produit retourn\u00e9 re\u00e7u et inspect\u00e9 par nos \u00e9quipes :<\/p>\n<ul data-path-to-node=\"27\">\n<li>\n<p data-path-to-node=\"27,0,0\">Si le retour est approuv\u00e9, nous proc\u00e9derons au remboursement de votre commande.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"27,1,0\">Le remboursement sera effectu\u00e9 via le m\u00eame mode de paiement utilis\u00e9 lors de l&rsquo;achat (virement bancaire, ch\u00e8que ou remboursement en ligne) dans un d\u00e9lai de <b data-path-to-node=\"27,1,0\" data-index-in-node=\"155\">7 \u00e0 14 jours ouvrables<\/b>.<\/p>\n<\/li>\n<\/ul>\n<h2 style=\"--fontSize: 36; line-height: 1.3; font-size: 30px;\" data-fusion-font=\"true\">5. Vous avez des questions ?<\/h2>\n<p data-path-to-node=\"30\">Notre \u00e9quipe commerciale et technique est \u00e0 votre disposition pour vous assister :<\/p>\n<ul data-path-to-node=\"31\">\n<li>\n<p data-path-to-node=\"31,0,0\"><b data-path-to-node=\"31,0,0\" data-index-in-node=\"0\">Adresse :<\/b> <span style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">N\u00b0 5 Meriem 5 Industrial Zone Ain Atiq <\/span><span style=\"letter-spacing: -0.255px; background-color: rgba(0, 0, 0, 0);\">&#8211; Rabat, Maroc<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"31,1,0\"><b data-path-to-node=\"31,1,0\" data-index-in-node=\"0\">T\u00e9l\u00e9phone :<\/b> +212 5 37 74 99 60\n<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"31,2,0\"><b data-path-to-node=\"31,2,0\" data-index-in-node=\"0\">E-mail :<\/b> contact@somayar.ma<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"31,3,0\"><b data-path-to-node=\"31,3,0\" data-index-in-node=\"0\">Site Web :<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/somayar.ma\/en\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahcKEwi5mP73ppOVAxUAAAAAHQAAAAAQLg\">www.somayar.ma<\/a><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7071","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politique de Retour et Remboursement | Hytera Maroc - Somayar<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les conditions de retour, d&#039;\u00e9change et de remboursement de la boutique officielle Hytera au Maroc par Somayar. 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